Tiny Traveler is a Melbourne based company that supplies strollers, car seats, cots etc for young families visiting Melbourne from interstate or overseas.
They are a heavy user of AI for a vast array of daily uses, from website design through to negotiating with suppliers.
They are always looking to improve the customer experience and decided to explore the use of an AI Assistant on their website that would be there to help 24/7, especially useful for international clients.
Behind the scenes, data supporting the answers of the Assistant encompassing website information, detailed product information as well as Frequently Asked Questions were loaded into an easily accessible Google Sheet.
Using a simple n8n workflow Morphilus created the chatbot for the website including concise matching of the website look and feel.
Amy, mother of three young children and the Founder of Tiny Traveler commented; “Having Morphilus create our very own AI Web Assistant for our website just added that extra way to help our customers get the answers to their questions even faster. The process of setting up the Assistant was quick and simple and it looks clean and professional. I highly recommend Morphilus if you want to add that AI touch to your website.”
It was a great experience for Morphilus as we went through the process of honing not only the content that the Assistant would draw upon but on the look and feel of the Assistant. Being on the wordpress platform the chatbot is a simple addition to any website using that platform.
Since implementation Amy is now getting weekly summaries of the chat conversations and is using that information to enhance further the customer experience.
If you are visiting Melbourne with your young family, check out Tiny Traveler. If you own a business that could benefit from a 24/7 Assistant, simply send in an inquiry from Contact Us.